eco — all your questions answered in one place
Deposits, bonus terms, VIP cashback, live casino and mobile use — find direct answers below to the questions Bangladeshi players ask most about eco.
Table of Contents
Device and Technical Issues
If you run into any technical issues using eco on mobile or desktop, check the answers below. You will also find information about downloading the eco App here.
On Android, open eco-bet.cam in Chrome, tap the three-dot menu at the top and select "Add to Home screen". On iPhone, open it in Safari, tap the Share icon and select "Add to Home Screen". After that, the eco icon will appear on your home screen and you can use it just like an app.
Once your connection is restored, refresh the page and log back in at eco Login to rejoin the game. eco's server automatically saves the result of the last valid round, so your active bet is safe if you lose connection. If this keeps happening, let us know via live chat.
Both the eco Android (APK) and iOS versions are available through official channels. You can find detailed information and an installation guide for the eco APK on our dedicated page. We advise against downloading from unknown sources — only get it from official sources.
On Android Chrome, go to Settings → Privacy → Clear browsing data and remove "Cached images and files". On iPhone Safari, go to Settings → Safari → Clear History and Website Data. Then reopen eco-bet.cam. In most cases, clearing the cache fixes loading issues.
Yes, the eco website is fully optimised for mobile. Open eco-bet.cam in any modern browser — Chrome, Firefox or Safari — and play slots, live casino or sports betting. All features are available without installing the app.
VIP Program
eco's VIP program gives regular players weekly cashback and special benefits. Find full details on the eco VIP page.
eco VIP members receive cashback on their net weekly losses, credited directly to their account. The cashback rate increases at higher tiers. You also get priority support, special promotional offers, and personalised service. You need to keep your account active to receive these benefits.
eco VIP tiers advance through regular and consistent gaming activity. The more regularly and actively you play, the sooner you can move to the next tier. Specific turnover thresholds are not published — it depends on the nature and consistency of your activity.
A set percentage of your net weekly loss — total bets minus total winnings — is given back as cashback. Example: if a Silver member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.5% = ৳100 cashback. Bronze tier gives up to 0.3%, Silver up to 0.5%, and Gold up to 0.8% cashback.
The eco VIP program has three tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Gold is the highest tier. Each tier also comes with additional promotional benefits beyond cashback.
Weekly cashback is added to your account after the week's calculation is completed. It is usually credited automatically — no separate claim is needed. If you have not received your cashback after the expected time, contact eco's 24/7 live chat.
How to Make a Deposit
You can easily deposit to eco via bKash, Nagad, Rocket, Upay and bank transfer. If you have any trouble with a deposit, check the questions and answers below.
It may take a little time after the deposit is completed. Contact eco live chat with your payment transaction ID and amount. The support team will verify it quickly and update your balance. It is a good habit to save a screenshot or receipt of your deposit.
Log in to your eco account, go to the deposit page and select Nagad as your payment method. Send the required amount to the Nagad number as instructed, then complete the form with the transaction ID. The minimum deposit amount is ৳500.
Yes, bKash is one of eco's main payment methods. Select bKash from the deposit page, send money to eco's designated bKash number, and submit the bKash transaction ID. The amount will be added to your eco balance within a few minutes.
The minimum deposit amount on eco for all payment methods (bKash, Nagad, Rocket, Upay and bank transfer) is ৳500. This limit applies to all promotional offers as well. The minimum withdrawal amount is ৳1,000.
Detailed fee information about the eco deposit process can be found on the terms and conditions page. If you have any specific questions about deposits or payment methods, ask in live chat — the support team is ready to help in Bengali.
Live Casino
eco Casino offers Teen Patti, Baccarat, Roulette and more from various live studios including Evolution and Pragmatic Play Live.
Teen Patti is a three-card game where you win by having a better hand than the dealer; it has various hand rankings including Pair, Flush and Straight. In Andar Bahar, a joker card is revealed and you bet on whether the next matching card will land on the "Andar" or "Bahar" side. In both games, live dealers can communicate in Bengali.
eco live casino has separate tables for players with different budgets — from low-limit tables to high-limit VIP tables. The minimum and maximum limits for each table are shown on screen before you enter. Limits vary by game and table.
A roulette wheel has numbers from 0 to 36. You place bets on one or more numbers, red/black, odd/even, or groups of numbers. The dealer spins the wheel and the number where the ball lands wins. The less likely the bet, the higher the payout — a correct straight bet on a single number pays up to 35:1.
Yes, eco's live casino works fully on mobile. A stable internet connection (Wi-Fi or 4G) is needed for a good experience. Keep other apps closed in the background to keep the video stream smooth. Go to eco Casino and choose a live table directly.
Bonus Terms
From the eco welcome bonus to weekly offers — it is important to understand the terms of each bonus. You will also find advice on responsible bonus use on the Responsible Gaming page.
Open a new account and make your first deposit of at least ৳500. eco will automatically add a 150% bonus, up to ৳15,000 to your account. Example: deposit ৳1,000 and get ৳1,500 bonus, giving you a total balance of ৳2,500 — you will need to wager the bonus ৳1,500 × 25 = ৳37,500. No bonus code is needed to receive this bonus.
Each bonus at eco has a set validity period, which starts from the date the bonus is credited. If the wagering requirement is not completed before the period ends, the bonus and any winnings from it may be cancelled. The specific validity period for each promotion is listed on the Terms & Conditions page.
The wagering requirement means you must use the bonus amount as a bet a set number of times. For the eco welcome bonus, this is 25 times the bonus amount. Example: if your bonus is ৳1,500, you must place bets totalling ৳1,500 × 25 = ৳37,500. Bets placed on slots or other games count toward this total.
No, the eco welcome bonus is given only once per account — on the first deposit. Attempting to claim it repeatedly by opening multiple accounts violates eco's terms and may result in account suspension. Keep a single account and take advantage of weekly or monthly promotions regularly.
With the eco Weekly Deposit Festival, get a 50% deposit bonus up to ৳10,000; wagering requirement is 20 times. Claim it once per week by depositing a minimum of ৳500. Example: deposit ৳2,000 → ৳1,000 bonus → wager ৳1,000 × 20 = ৳20,000. Full terms are available on the Terms & Conditions page.
Ready to play at eco?
Create your account now and enjoy a 150% welcome bonus, up to ৳15,000.
Go to eco Login pageContact eco Support directly
If you did not find the answer to your question on this FAQ page, our support team is always available. Support is provided in both Bengali and English.
24/7 Live Chat
At any time — day or night — click the eco live chat window and get support in Bengali within seconds. Immediate assistance is available for payment, bonus, or any technical issues.
Email Support
For detailed issues, you can reach us by email. You will find eco's support email address on the About Us page. Replies by email are also provided in Bengali.
Responsible Gaming Advice
To get help with setting play limits or taking a break from your account, visit the Responsible Gaming page. eco always prioritises a safe experience for informed players aged 21+.