eco's Privacy Policy

1 Introduction and Scope

eco is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to personal information collected through eco's website and mobile app.

By creating an account on eco, using its services, or browsing the website, you are considered to have agreed to the terms of this Policy. This Policy must be read alongside the Terms and Conditions, as both documents together define the relationship between eco and the user.

This Policy does not apply to persons under the age of 18. All casino and betting activities on eco are for users aged 21 and above only — in line with the relevant regulations in Bangladesh.

2 Information We Collect

eco collects various types of information as described below:

2.1 Information Provided at Registration

When creating an account, you are required to provide certain information, such as:

• Full name, date of birth, and national identity details
• Mobile number and email address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents required for account verification

2.2 Automatically Collected Information

When you use the platform, certain information is recorded automatically:

• IP address and device information (operating system, browser)
• Login time, session duration, and navigation data
• Game play history, betting records, and transaction details
• Browsing data collected through cookies and similar technologies

2.3 Information from Customer Support Communications

When you contact the support team via eco's live chat or email, the content of that conversation and the information you provide may also be recorded.

3 Purpose of Using Information

eco uses your information for the following purposes:

3.1 Providing and Operating Services

• Verifying accounts and ensuring secure login
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Running gaming activities smoothly

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Monitoring suspicious transactions and gaming activity
• Maintaining the technical security of the platform

3.3 Customer Support and Communication

• Providing 24-hour live chat and email support
• Sending important account-related notifications
• Keeping you informed about relevant offers and updates

3.4 Responsible Gaming Support

eco monitors user gaming behaviour to provide support in accordance with its responsible gaming guidelines. If signs of problematic behaviour are observed in a user, eco may take necessary action.

4 Data Storage and Security

eco takes industry-standard technical and organisational measures to protect your personal information. All data is secured using SSL encryption technology and stored safely on servers.

4.1 Data Retention Period

Information may be retained for a defined period while the account is active and after it is closed, to meet relevant legal and business requirements. Financial transaction records are generally kept for an extended period.

4.2 Technical Security Measures

• Data transfers secured with 256-bit SSL encryption
• Firewall and access control systems
• Regular security audits and vulnerability reviews
• Limited staff access — only authorised personnel can access data

4.3 Response to a Data Breach

If a data breach occurs and it affects your personal information, eco will make reasonable efforts to notify you within a reasonable time and will take necessary precautionary measures.

5 Sharing Information with Third Parties

eco does not sell your personal information or share it with third parties without cause. However, information may be shared in the following circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of completing transactions.

5.2 Technology Service Providers

eco uses services from various technology partners — such as game providers, cloud infrastructure, and analytics tools. Strict confidentiality agreements are in place when sharing data with these partners.

5.3 Legal Obligations

eco may be required to disclose information in response to applicable law, a court order, or a legitimate request from a government authority. In such cases, only the minimum necessary information will be provided.

5.4 Business Restructuring

In the event of a merger, acquisition, or other corporate change, user information may be transferred to the successor organisation, but the terms of this Policy will continue to apply.

6 Cookies and Similar Technologies

eco's website uses various types of cookies and similar tracking technologies. These help improve website functionality and personalise the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the website — such as maintaining login sessions, managing security tokens, and saving preferences. They cannot be disabled.

6.2 Analytical Cookies

eco uses analytical cookies to understand how users navigate the website. This information is used to improve the quality of services.

6.3 Cookie Controls

You can delete cookies or prevent new cookies from being accepted through your browser settings. Please note that disabling certain essential cookies may cause some website functions to not work correctly.

7 Your Rights

As a user of eco, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information eco holds about you. eco will respond to this request within a reasonable time.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may contact eco customer support to request a correction.

7.3 Right to Deletion

In certain circumstances you may request deletion of your personal information. However, eco may be required to retain some information for legal, regulatory, or technical reasons.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of processing. These preferences can be managed through account settings or customer support.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact eco's customer support team via live chat or email: [email protected] — the service is available in both Bengali and English, 24 hours a day, 7 days a week.

8 Privacy of Minors

eco's services are not for persons under the age of 21. eco does not knowingly collect information from minors. If a minor has registered on eco and this is brought to our attention, that account and the associated information will be deleted promptly.

Parents or legal guardians who suspect their child has registered on eco should contact customer support immediately.

9 International Data Transfers

eco's servers and data infrastructure may be located outside Bangladesh. If your information is transferred to another country, eco ensures that the data protection standards of that country meet the requirements set out in this Policy.

Appropriate contractual and technical safeguards are in place for any international transfer, so that your information remains protected at all times.

10 Policy Changes and Updates

eco may update this privacy policy from time to time. For significant changes, a notification will be sent to the registered email or mobile number and will be clearly noted on the website.

Continued use of the services after any change will be considered as your agreement to the revised policy. For this reason, it is recommended that you visit this page regularly. To learn more about us, visit the About Us page.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, contact eco's privacy team through the following:

• Email: [email protected]
• Live Chat: Live chat on the website, available 24/7

eco takes all privacy-related complaints seriously and makes efforts to respond within a reasonable time. For answers to common questions, check the FAQ section.

Please read this privacy policy in full before registering on eco or using its services. Protecting your information is one of eco's top priorities.